Call Centre Training NQF3

Per learner | Duration: 12 months (3 days per month) or 24 training days

Training can take place at your offices and a facilitator will be allocated to the group

Course Overview

After completion the learner will be able to:

• Identify Contact Centre customers and their needs.
• Respond to customers with factual and accurate information.
• Gather and process data specifically related to Contact Centres.
• Operate as a team member in a diverse working environment.
• Perform to the required standards and requirements.
• Implement and articulate operational activities in a Contact Centre.