Follow Us

© ICHAF Training Institute 2017. All Rights Reserved

Diversity a Pivotal but Neglected Training Area in SA Business

Why train on diversity specifically? This
article looks at why diversity training
programmes are so crucial.
Business places are the context of
ongoing racial and other forms of
diversity-related tension. At the
interpersonal level, colleagues struggle to
find the words to discuss latent tension
among themselves. Tension goes
unaddressed until it boils over into petty
or serious arguments – both with highly
destructive outcomes. Deep hurt is felt by
those on the receiving end of prejudice, and
valuable reputations are damaged.
Transformation – which should benefit everyone and promote diversity – is mostly ignored by
corporates. There seems to be a belief that these problems will solve themselves eventually
when we are somehow “ready” for transformation. Examining this belief, however, quickly
shows that it is incorrect. We must actively undertake the transformation process as groups and
individuals because the tension will certainly not resolve itself. A major obstacle here is that
businesses don’t view transformation as their responsibility. Generally, they avoid addressing
interpersonal problems, racially related or otherwise.
Nevertheless, diversity problems are systemic social issues which corporate social responsibility
(CSR) efforts ought to be addressing. Businesses are ideally positioned to tackle them and make
radical changes through training and sensitisation initiatives. The fact is that companies have
always had the resources and capacity to effectively mitigate such problems before they even
began to take root. Now we have the democracy and legislation to support this. Why wait any
longer to start the healing process which will benefit all our relationships and networks?

Admittedly, addressing contentious issues at work is awkward. People rather vent to their
families and friends, deepening existing community divisions. Constructive diversity discussions
remain rare. A neutral, qualified third party is indispensable here. Good training companies show
people how to manage diversity to benefit individual relationships, business performance as well
as the broader community. Training officers guide and promote constructive dialogue in a
respectful manner and in line with relevant policies.
To fulfil their leadership responsibilities, CEOs and senior management in general must be
change makers, charting the way forward in social revitalisation. Transformation starts with
strong leaders taking a stand on behalf of communities. Business leaders making wise training
and CSR investments will make a massive impact. There is no point in wishing for a better South
Africa when CEOs, who wield considerable power in society, are not determined to ensure
diversity training happens.
To address the diversity problem, we have to speak to individuals’ perceptions of what diversity
is. In the training environment, we must dig deeper, appealing to each learner in order to change
attitudes and behaviours around race and cohesiveness. The ICHAF Diversity Programme uses
this approach, following a carefully designed method to help businesses and South Africans
individually. Our formula allows people to talk about issues openly and in depth. More
importantly, it ensures they return to work (and the community) with new skills and the ability
to implement them for positive change.


Multitasking may reduce your productivity, and now a new study shows that this may happen because multitasking interferes with certain types of brain activity.The results suggest that it is better to work on one task at a time than try to complete many tasks at once, the researchers said.


In the study, the researchers wanted to look at what happens in the brain when the process of gathering information and absorbing it is interrupted. The scientists scanned people’s brains while they were watching short segments from “Star Wars,” “Indiana Jones” and “James Bond” movies. [6 Foods That Are Good for Your Brain]

Normally, to understand a sequence of events happening over time — as happens when you watch a movie — the brain must gather information about the events as they unfold, and absorb this information. However, when a person starts paying attention to something else, which is unrelated to the sequence of events, the information-gathering and absorbing process is interrupted. This phenomenon has real-life consequences: For example, a person usually needs to make an effort to recall what happened in a TV show after a commercial break, the authors noted in the study, published April 5 in the journal Human Brain Journal…

Why upskill your people?

The BBBEE Scorecard is a points-based
measure of progress towards economic
equity and an important tool for securing
contracts. When considering which supplier
to use, customers consider price, quality and
BBBEE performance. To score higher, skills

development must be addressed. Companies
outperforming competitors in training have a
significant advantage (20% of the Score),
calculated as skills development spending.
Staying profitable means that training can’t
be neglected.
Furthermore, training has numerous
advantages that aren’t measured in terms of
BBBEE points. Many companies conduct training
merely to meet BBBEE requirements. This
constitutes wasteful spending and is a disturbing trend. It is also concerning that training often
doesn’t receive much attention in budgeting. Almost all problems in the workplace come down
to a lack of training and knowledge. For example, staff members may struggle with team cohesion
or client-facing. They may dodge complex problems and reject innovation because training
doesn’t happen. Such skills and knowledge are not in-born abilities. They have to be built through
Poor performance is a chronic problem which clients detect immediately. Consistent
performance is the bread and butter of all businesses and it can’t be achieved without training.
South Africa is performing satisfactorily compared to similar countries but evidence shows we
fall seriously short in education and training. This impacts on our competitiveness domestically and internationally. To overcome this problem and remain profitable and relevant, all companies
must invest in developing their personnel.